Last updated: March 10, 2026
Plain English: All digital content purchases are final. No cash refunds. If you’re unhappy with a subject you bought, we’ll give you one free replacement — and you keep the original. That’s more than anyone else offers on a $5–$25 purchase.
All purchases of digital subjects on RoboBuddy13 are final and non-refundable. Once a subject is delivered to your account, we cannot reverse the transaction or issue a monetary refund.
This is consistent with industry-standard digital content policies, including those of Apple Books, Google Play, Amazon Kindle, Udemy, and Coursera.
Why no refunds? Every subject on RoboBuddy13 gives you Chapter 1 completely free — no purchase required. You can read the first chapter of any subject at any level before you spend a single dollar. This is your preview. If you chose to buy after reading the preview, the purchase is final.
If you are unsatisfied with a purchased subject, you may request one (1) free replacement subject per account, subject to the following terms:
Example: You bought the Chemistry Standard Bundle for $25 and didn’t enjoy it. You request a replacement and choose Physics (Standard Bundle). You now have both Chemistry L1–L3 and Physics L1–L3 — and your replacement allowance is used.
Once your one-time free replacement has been used, any further refund or replacement requests will be denied and may result in a temporary account suspension.
| Request # | What Happens | Result |
|---|---|---|
| 1st request | 🔄 Free replacement offered | Choose a new subject at same level. Keep original. $0 cost. |
| 2nd request | 🔒 Denied + 3-day suspension | Account locked for 72 hours. All content temporarily inaccessible. |
| 3rd+ request | 🔒 Denied + re-suspended | Additional 3-day suspension per request. Automatic, no exceptions. |
Repeated refund requests beyond your free replacement allowance will trigger an automatic 3-day (72-hour) account suspension. During a suspension:
We do not permanently ban accounts through the automated refund policy. Suspensions are temporary cooling-off periods. However, patterns of abuse may be flagged for manual review.
Personalized (custom-generated) books are delivered to your RoboBuddy13 Viewer & Communicator App within 2 weeks of your order date.
Rush delivery options may be introduced in a future update.
Digital subjects are sold as bundles, not individual levels:
| Bundle | Levels Included | Price |
|---|---|---|
| Standard | Level 1 (Elementary) + Level 2 (Middle School) + Level 3 (High School) | $25.00 |
| Advanced | Level 4 (College) + Level 5 (PhD / Expert) | $50.00 |
The Standard Bundle gives you access to all three lower reading levels of a subject. The Advanced Bundle gives you access to Levels 4 and 5, plus Levels 1–3.
All payments are processed securely by Stripe. If you initiate a chargeback or payment dispute through your bank or credit card company:
Subscription cancellations (Explorer, Creator, Premium, Cosmic Student) are handled separately from subject refunds:
If you have questions about this policy, please reach out:
Summary: No cash refunds. One free replacement per account (you keep both subjects). Excessive requests trigger a short, automated suspension. Personalized books delivered within 2 weeks. Subjects are sold as bundles: $25 for L1–L3, $50 for L4–L5. We think that’s more than fair.